Les suppressions de postes repr\u00e9sentent jusqu\u2019\u00e0 42% des 130.000 personnes employ\u00e9es par le groupe, directement ou \u00e0 travers des interm\u00e9diaires. BT se concentre d\u00e9sormais sur la num\u00e9risation et l\u2019int\u00e9gration de l\u2019intelligence artificielle, des changements qui n\u00e9cessiteront probablement moins de travailleurs, selon Victoria Scholar, analyste d\u2019Interactive Investor. 10.000 emplois devraient \u00eatre remplac\u00e9s par l\u2019I.A.,\u00a0selon le Daily Mail.<\/p>\n\n\n\n
BT a vu son chiffre d\u2019affaires diminuer de 1% \u00e0 20,7 milliards de livres pour son exercice achev\u00e9 fin mars, malgr\u00e9 une hausse de 4% pour sa filiale Openreach, charg\u00e9e de d\u00e9ployer la fibre au Royaume-Uni. Son b\u00e9n\u00e9fice net a fortement augment\u00e9 de 50%, mais avant tout gr\u00e2ce \u00e0 un cr\u00e9dit d\u2019imp\u00f4ts exceptionnel li\u00e9 en partie \u00e0 la cession de BT Sports. Le b\u00e9n\u00e9fice avant imp\u00f4ts a lui diminu\u00e9 de 12% \u00e0 1,7 milliard de livres.<\/p>\n\n\n\n
Les suppressions de poste \u201cvisent \u00e0 p\u00e9renniser les op\u00e9rations du groupe\u201d, a estim\u00e9 Dan Ridsdale, analyste chez Edison Group. Selon lui, \u201cla plupart des investisseurs reconna\u00eetront la n\u00e9cessit\u00e9\u201d pour l\u2019industrie des t\u00e9l\u00e9coms \u201cde r\u00e9aliser \u00e9conomies de long terme\u201d. Mais \u201cl\u2019ampleur de la r\u00e9duction\u201d et les perturbations que cela pourrait engendrer suscitent des inqui\u00e9tudes, selon lui.<\/p>\n\n\n\n
BT est l\u2019une des premi\u00e8res grandes entreprises internationales \u00e0 annoncer de telles suppressions d\u2019emplois au profit de l\u2019I.A.<\/p>\n\n\n\n
La nouvelle a \u00e9videmment suscit\u00e9 une vive pol\u00e9mique, notamment quant \u00e0 l\u2019impact du recours \u00e0 l\u2019I.A. sur la qualit\u00e9 du service client. Pour l\u2019assistance des personnes \u00e2g\u00e9es \u00e9galement, moins \u00e0 l\u2019aise avec les nouvelles technologies, comme le souligne l\u2019organisation Age UK.<\/p>\n","protected":false},"excerpt":{"rendered":"
Les suppressions de postes repr\u00e9sentent jusqu\u2019\u00e0 42% des 130.000 personnes employ\u00e9es par le groupe, directement ou \u00e0 travers des interm\u00e9diaires.<\/p>\n","protected":false},"author":1,"featured_media":12428,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[],"class_list":["post-12427","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/dekkbi.com\/index.php?rest_route=\/wp\/v2\/posts\/12427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dekkbi.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dekkbi.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dekkbi.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dekkbi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12427"}],"version-history":[{"count":1,"href":"https:\/\/dekkbi.com\/index.php?rest_route=\/wp\/v2\/posts\/12427\/revisions"}],"predecessor-version":[{"id":12429,"href":"https:\/\/dekkbi.com\/index.php?rest_route=\/wp\/v2\/posts\/12427\/revisions\/12429"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dekkbi.com\/index.php?rest_route=\/wp\/v2\/media\/12428"}],"wp:attachment":[{"href":"https:\/\/dekkbi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dekkbi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dekkbi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}